Branch Manager
Location: Crystal Palace, London, UK
Employment Type: Full-Time, Permanent
Salary: Competitive basic salary + performance-based commission + bonuses

Role
We are seeking an experienced, driven, and commercially focused Branch Manager to lead and grow our clients Crystal Palace branch. The successful candidate will be responsible for overseeing all aspects of branch operations, driving revenue, managing and developing a high-performing team, and delivering exceptional service to vendors, buyers, landlords, and tenants.

This is a leadership role suited to a motivated professional with a proven track record in estate agency sales and/or lettings, strong business development skills, and the ability to deliver results in a competitive property market.
Key Responsibilities Branch Leadership & Management

• Lead, motivate, and manage the branch team to achieve and exceed performance targets
• Recruit, train, coach, and develop staff to maximise individual and team potential
• Foster a positive, professional, and target-driven branch culture
• Conduct regular performance reviews, set KPIs, and monitor progress

Business Development & Revenue Growth

• Drive instructions, valuations, listings, and overall market share in the local area
• Develop and maintain strong relationships with vendors, landlords, developers, and investors
• Identify new business opportunities and implement growth strategies
• Ensure maximisation of branch profitability and revenue streams

Sales & Lettings Performance

• Oversee the negotiation of property sales and lettings
• Support team members in closing deals and managing pipelines
• Monitor conversion rates and implement improvements
• Ensure compliance with all relevant property legislation and company procedures

Customer Service & Client Relations

• Deliver exceptional customer service at all stages of the client journey
• Handle complex or high-value negotiations and client situations
• Maintain strong local market knowledge to provide expert advice

Compliance & Administration

• Ensure full compliance with industry regulations, company policies, and legal requirements
• Maintain accurate records, reports, and branch documentation
• Manage budgets, forecasts, and performance reporting

Key Requirements Essential

• Minimum 3–5 years’ experience in estate agency (sales and/or lettings)
• Previous management or senior negotiator experience
• Proven track record of achieving and exceeding targets
• Strong leadership and team management skills
• Excellent negotiation, communication, and interpersonal skills
• Strong business development and client relationship abilities
• Full UK driving licence

Desirable

• Experience managing a branch or department
• Strong knowledge of the Crystal Palace and surrounding property market
• Industry qualifications (e.g., ARLA, NAEA, or equivalent)

Key Competencies

• Leadership and people management
• Commercial awareness
• Target-driven mindset
• Strategic thinking
• Problem-solving ability
• Customer-focused approach
• High level of professionalism

Performance Indicators (KPIs)

• Branch revenue and profitability
• Number of new instructions secured
• Sales and lettings completion rates
• Market share growth
• Team performance and retention
• Customer satisfaction ratings

What’s On Offer

• Competitive salary and uncapped commission structure
• Performance bonuses and incentives
• Career progression opportunities
• Ongoing training and professional development
• Supportive and dynamic working environment