Lettings Administrator   
Location: Hampstead, London
Company: Independent Estate Agency

About the Company We’re working with a well-established, independent estate agency based in the heart of Hampstead, known for our personalised service, strong local knowledge, and high standards of professionalism. We pride ourselves on building long-term relationships with landlords, tenants, and local contacts.

The Role We are seeking an organised, proactive, and detail-oriented Lettings Administrator to support our busy lettings team. This is a key role ensuring the smooth running of the lettings process from offer agreed through to move-in and beyond, while delivering excellent customer service to landlords and tenants.
Key Responsibilities

• Supporting the lettings team with all administrative duties
• Preparing and issuing tenancy documentation, including offer letters, contracts, and prescribed information
• Coordinating referencing, Right to Rent checks, and compliance requirements
• Liaising with landlords, tenants, solicitors, and contractors
• Managing tenancy start processes, including move-ins and renewals
• Updating and maintaining accurate records on the CRM system
• Handling incoming calls, emails, and general enquiries
• Assisting with property listings and marketing administration
• Ensuring compliance with current lettings legislation and company procedures

Skills & Experience

• Previous experience in a lettings or property administration role (preferred but not essential)
• Strong organisational and time-management skills
• Excellent written and verbal communication skills
• High attention to detail and accuracy
• Confident IT skills, including Microsoft Office and CRM systems
• Professional, friendly, and customer-focused approach
• Ability to work independently and as part of a small team

What We Offer

• A friendly, supportive working environment within a respected independent agency
• Opportunity to develop a career in residential lettings
• Competitive salary (dependent on experience)
• Working in a desirable Hampstead location with a strong local client base

How to Apply If you are organised, personable, and looking to build your career in property, we would love to hear from you.